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Sandvik · 9 hours ago

Product Support Specialist – Underground Drills & Bolters

Denver, CO

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Sandvik Mining is a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The Product Support Specialist will lead complex technical assignments in Underground Drilling, act as a trusted advisor to customers, and coordinate with internal stakeholders to resolve product-related issues.

Building MaterialIndustrialMachinery ManufacturingManufacturingMining

Comp. & Benefits

Responsibilities

Lead complex technical assignments as SME in Underground Drilling

Act as trusted advisor to customers, identifying solutions for advanced product challenges

Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues

Serve as primary technical liaison between Sales Area and Product Line/factory

Drive frontline readiness for new technologies and product launches (parts, training, resources)

Develop and deliver machine-specific training packages across the Sales Area

Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities

Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins

Support the site team on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns

Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance

Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions

Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area

Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency

Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions

Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs

Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions

Be active member of global expert networks; facilitates technical knowledge exchange between backline support and Sales Area

Lead technical and product training initiatives, ensure accurate course content, and manage workshops/seminars for equipment division

Collect, document, and relay technical feedback to product lines, chair monthly technical review; collaborate with Parts & Services division on training materials, toolkits, and implementation plans

Owns technical/application aspects of product launches and phase-outs; manages operational readiness for large-scale projects

Qualification

Underground Drilling EquipmentTechnical SupportAdvanced Technical TrainingEngineering QualificationRelevant Trade CertificationRock Drill TechnologiesAutomation SystemsAdvanced Report WritingProficient Equipment OperatorMining EnvironmentProficient in English