Central Valley Ag Cooperative ยท 3 months ago
Customer Service Specialist (Part Time/Seasonal) - Royal, NE
Orchard, NE
Part-time
Onsite
New Grad, Entry LevelCentral Valley Ag Cooperative is a farmer-owned cooperative headquartered in York, Nebraska, seeking a Seasonal Customer Service Specialist to support their grain office during the busy harvest season. This role involves providing customer service, weighing and grading grain, and performing data entry, while fostering connections with farmers and industry professionals.
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Responsibilities
Performs billing of grain/agronomy products and services
Upholds all Central Valley Ag policies
Weighs and grades inbound and outbound grain
Balances accounts payable statements
Provides customer service in a timely manner via telephone, email or face to face interaction
Acts as a liaison between customers and management in order to enhance the overall customer experience
Analyzes complaints from customers and provides adequate resolutions
Develops and maintains knowledge of the products and services being offered
Responsible for recording company transfers
Receives and enters all accounts receivable
Reconciles and balances the cash drawer
Assists with internal and external company mailings
Processes and distributes incoming mail
Assists in monthly inventories and reconciliation of variances
Manages filing processes
Assures safety compliance and attends safety related job trainings when they become available
Comply with current Central Valley Ag credit policies
Maintains and promotes a safe work environment
Performs other duties as assigned
Qualification
Required
High School or GED diploma
Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers
Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone
We value the highest ethical standard-our word is our bond
Can plan, prioritize, organize and manage resources in order to accomplish jobs within the defined timetable
Ability to multi-task several assignments simultaneously and establish job priorities
Works well with others to achieve a common goal
Must possess good problem-solving skills by using logic and reasoning to identify solutions to problems
Has a good understanding of basic computer skills and the ability to learn how to use software quickly
Has the ability to work with others to resolve customer complaints
Exhibits self-motivation, the ability to multitask and pay close attention to small details
Displays the ability to work in a collaborative and team oriented environment
Must be able to use mathematics to solve problems and to perform calculations
Use and understanding of fundamental accounting skills required
Ability to read and interpret documents required
Must have the ability to develop content for customer/patron and prospect correspondence
Company
Central Valley Ag Cooperative
Central Valley Ag is a farmer-owned cooperative headquartered in York, NE. CVA has locations throughout Iowa, Kansas and Nebraska.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Carl Dickinson
President & CEO
Company data provided by crunchbase