LoanCare · 7 hours ago
Escrow Insurance Manager-Remote
United States
Full-time
Remote
Senior Level, Lead/Staff
$65K/yr - $122K/yr
8+ years expLoanCare is a top national provider in mortgage loan subservicing, seeking an Escrow Insurance Manager who enjoys collaborating with clients and internal teams. The role involves managing staff, overseeing insurance vendors, ensuring compliance with regulatory requirements, and driving improvements in quality and efficiency.
Responsibilities
Manage, coach, counsel, and develop assigned staff in the mortgage insurance, loss draft, and property insurance division
Oversee insurance vendor(s), which includes monitoring scorecards, performance, and conducting quality control audits
Ensure compliance with mortgage insurance, loss draft, and property insurance regulatory requirements
Oversee division workflow to ensure adherence with service level requirements
Establish goals, specific to each division, and monitor progress
Identify training needs, develop and facilitate training sessions
Manage and assist in escalation resolution for client and customer requests, including root cause analysis
Develop and implement improvements that drive quality, efficiency and profitability
Maintain a working knowledge of mortgage loan servicing job functions
Communicate with investors, insurers, vendors, and/or business partners
Monitor key performance indicators and ensure they are met by specialists and division leadership
Keep management informed on project progress, policies/procedures, vendor and specialist performance levels
All other duties as assigned
Qualification
Required
High School Diploma or equivalent
8+ years of escrow servicing experience in mortgage loan servicing (insurance vendor or escrow department preferred)
5+ years of managerial or supervisory experience (preferred escrow servicing experience)
Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending
Advanced knowledge of ICE/MSP (f/k/a BKFS) required
Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Outlook, Word, PowerPoint, etc.)
Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment
Ability to compile, analyze, and explain performance data and trends
Ability to read, interpret, and analyze accounts/records of a complex and detailed nature
Ability to manage time and priorities wisely
Ability to grasp concepts quickly, make sound decisions, and resolve issues
Ability to work in a high-volume and time-sensitive environment
Ability to work independently and effectively meet deadlines
Ability to collaborate with peers in a team environment
Ability to communicate effectively in writing, in person, and by telephone
Ability to maintain strict confidentiality
Preferred
5+ years of managerial or supervisory experience (preferred escrow servicing experience)
8+ years of escrow servicing experience in mortgage loan servicing (insurance vendor or escrow department preferred)
Company
LoanCare
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Lauter
Chief Financial Officer and Executive Vice President
Suzanne Szymoniak
Chief Compliance Officer, SVP
Company data provided by crunchbase