Annuity Health, LLC · 5 months ago
Remote Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $23/hrAnnuity Health, LLC is seeking a Remote Customer Service Representative to handle phone contact with patients for collecting payments on medical bills. The role involves negotiating payment arrangements and ensuring patient satisfaction in a fast-paced call center environment.
Customer ServiceDebt CollectionsHealth CareHealth Insurance
Responsibilities
Provide exceptional patient service in the name of the client
Contact patients via telephone to collect payment on medical bills
Communicates accurate information to patients in a clear, concise and professional manner
Review patient accounts and documents patients’ interaction and feedback
Negotiates appropriate and reasonable payments with customers
Sets up patient payments via check, electronic transfer or credit card
Responsible for understanding and complying with all policies and procedures
Meets or exceeds established goals
Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
All other duties as assigned by management
Qualification
Required
High school diploma or General Education Development (GED) Certificate required
Basic computer skills necessary
Customer/Client Focus
Communication Proficiency
Confidentiality/Integrity
Teamwork Orientation
Preferred
Customer service experience preferred
Prior medical billing or healthcare revenue cycle experience strongly preferred
One to two years of college preferred
Benefits
Health
Dental
Vision
HSA and FSA Accounts
Voluntary Insurance
Paid Holidays
PTO
401(k)
Company
Annuity Health, LLC
Annuity Health is dedicated to servicing healthcare providers.
Founded in 1973
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Berenholz
Chief Legal and Compliance Officer
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