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KidStrong · 4 months ago

Member Services / Front Desk Receptionist ( Cary & Raleigh Location )

Raleigh, NC

Part-time

Onsite

New Grad, Entry Level

KidStrong is a company focused on fostering a culture of learning and development for children and their families. They are seeking a Member Services / Front Desk Receptionist who will support the Program Director by managing center operations, building relationships with families, and driving sales performance.

ChildrenFitnessHealth Care

Responsibilities

Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service

Welcome families as the enter the center

Assist members with all administrative needs and requests

Help enroll new members interested in the program for a membership or trail class

Be the Trial champion! When a trial is in house your primary focus should be to close the sale

Oversee center level initiatives i.e. center maintenance, training, brand consistency etc

Daily, Weekly, and Monthly cleaning and maintenance of the center with team

Typical schedule includes 3 weekday's and 2 weekend shifts with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off. Those 2 days you will fully oversee member relations at the center

Weekday Part time schedule is from 3:00pm to 7:45pm

Weekend Part time schedule is 8:30am to 2:30pm

You will assist our program director with all center needs

Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management

Member relation calls

Voicemail return