Miovision · 4 months ago
Customer Success Manager - West USA
Colorado, United States
Full-time
Hybrid
Mid, Senior LevelMiovision is a company focused on unlocking transportation networks for smart and safe communities. They are seeking an experienced Customer Success Manager to manage post-sales customer relationships, drive revenue growth, and enhance customer experiences across the West Coast territory.
Artificial Intelligence (AI)SoftwareTransportation
Responsibilities
Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion
Document each individual customer journey and implementation process with a focus on accuracy and data integrity
Develop trusted relationships with customers including executive sponsors, key contacts, and end-users
Own a book of business with partners and customers, driving retention and growth rates
Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience
Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way
Be a problem solver for your customers and internally – see a challenge, create a solution
Proactively monitor and manage customer health, risk, escalations and opportunities
Coordinate with the product team on product documentation and customer enablement
Qualification
Required
Bachelor's degree or equivalent experience in information technology, engineering, or business development
Extensive experience in technical account management, project management, installation, or configuration in a technical field
Extensive experience supporting customers in a business-to-business technical industry
Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support
Ability to learn technical concepts around our product and our customer's requirements, aligning the two
Required passion and empathy to understand your customers and deliver to their needs
Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you
Strong oral and written communication skills
Proven track record of owning customer relationships from 'new to renew', including onboarding, adoption, expansion, and renewal
You'll support various products including ITS, Traffop, Adaptive, and Opticom
Travel 50%
Preferred
Experience in the Traffic and ITS industry
Experience with networking and IoT
Fluent in additional languages a plus (French or Spanish preferred)
Benefits
Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs
Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan
Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy
Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents
Company
Miovision
Miovision is a traffic optimization company that provides data monitoring, collection, and analysis.
Founded in 2005
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$357.98MKey Investors
TELUS Global VenturesSouthwestern Ontario Development FundMacKinnon, Bennett & Company
2023-10-20Series Unknown· $26.22M
2023-04-17Private Equity· $194.11M
2020-01-28Series D· $91.15M
Leadership Team
Tony Brijpaul
Co-Founder
Recent News
Globe and Mail
2025-10-20
Company data provided by crunchbase