MSA - The Safety Company ยท 1 day ago
Customer Service Associate
Cranberry Township, PA
Full-time
Hybrid
Entry Level
$22.50/hr - $22.50/hr
1+ years expMSA - The Safety Company is a purpose-driven organization dedicated to protecting people and assets worldwide. They are seeking a Customer Service Associate to input orders, support customers, and ensure a positive customer experience.
Public Safety
Hiring Manager
Kati Halterman, MBA
Responsibilities
Fulfill order entry transactions following departmental processes
Answer inbound and initiate outbound customer calls
Build knowledge of all major product groups to properly support customer contacts
Resolve customer issues and inquiries efficiently and effectively
Process credit requests, resolve mis-shipments and provide proof of deliveries
Provide customer support while expertly navigating between multiple computer sessions
Resolve or investigate adequately before appropriately escalating calls to the next level
Qualification
Required
Strong verbal and written communication skills
Proficient in active listening to fully understand our customers' needs
Excellent computer skills, including Microsoft Office
Expertise in handling multiple tasks in high-volume, fast-paced work environment
Proven ability to approach any change or new situation with a positive attitude
Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed
High school diploma or equivalent
Preferred
Experience with Office 365, Salesforce, SAP, Esker
Experience in order management systems
Associates degree
1 year of experience in Customer Service and its related tasks
SAP Order Management experience
Company
MSA - The Safety Company
MSA is a global organization committed to developing, manufacturing, and supplying safety products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nish Vartanian
Chairman, President and Chief Executive Officer
William Lambert
Chairman and Chief Executive Officer
Company data provided by crunchbase