Watershed · 2 days ago
Customer success manager, enterprise
New York, NY
Full-time
Onsite
Mid, Senior LevelWatershed is the enterprise sustainability platform that helps companies manage climate and ESG data. They are seeking a Customer Success Manager to partner with enterprise accounts, driving retention and growth while helping customers leverage sustainability data for business transformation.
Cloud Data ServicesInformation TechnologyInternetSoftware
Responsibilities
Own success for a set of enterprise customers, driving retention, growth, and impact
Build trust with key stakeholders and executives, showing how sustainability data drives strategy for companies with 2,000 - 10,000 employees
Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans
Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention
Help customers understand and use Watershed’s carbon marketplace — integrating carbon removal into their climate plans
Qualification
Required
Have relevant CSM experience, in a SaaS organization
Proven success building relationships, especially with enterprise customers at an executive level
Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those
Have excellent communication skills, both written and verbal. You have experience working on customer-facing work at the enterprise level
Commercially fluent, partnering with Sales on renewals and growth
Highly organized, managing a portfolio of enterprise accounts while driving outcomes
Curious and adaptable, eager to make sustainability data the next frontier of business intelligence
Company
Watershed
Watershed serves as an enterprise climate platform utilized by companies to assess, report, and address their carbon emissions.
Founded in 2019
201-500 employees
H1B Sponsorship
Watershed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (4)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$253.5MKey Investors
Greenoaks
2026-01-06Series Unknown· $14.5M
2024-02-01Series C· $100M
2022-06-16Series B· $55M
Leadership Team
Avi Itskovich
Co-Founder
Christian Anderson
Co-Founder
Recent News
2026-01-07
2026-01-07
SV Angel
2025-12-02
Company data provided by crunchbase