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CLAAS · 5 months ago

Territory Technical Representative - West Region I

Omaha, NE

Full-time

Onsite

Entry, Mid Level

$75K/yr - $90K/yr

2+ years exp

CLAAS of America Inc. is part of a family-owned company that focuses on the successful sales and service of agricultural machinery. The Territory Technical Representative provides in-field technical support to dealer service personnel, assisting in the development of their ability to service CLAAS products and promoting the CLAAS brand.

AgricultureCommercialMachinery ManufacturingManufacturing

Comp. & Benefits

Responsibilities

Provides technical and service support for CLAAS products at the dealer location or customer site within the assigned territory

Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC)

Investigates dealer service concerns and effectively identifies resolutions within the assigned territory

Trains and provides support to dealer personnel on E-Service functions and other software tools (Partner.net, WEBTIC, WEBSI, etc.)

Reviews, processes, and audits warranty claims for the dealers on regular basis and in a timely manner; conduct visual inspections of warranty returned parts at dealer locations and determine CLAAS disposition on warranty parts returns; resolves 'out of warranty' issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director – Service

Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory

Assists in training for dealer service technicians, both at dealer locations and at company training locations

Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager

Reports customer and dealer visits and territory activity on a regularly scheduled basis

Promotes and cultivates the service and business through all channels

Qualification

Technical supportAgricultural equipment knowledgeDiagnostic tools proficiencyComputer proficiencyTechnical communicationTraining skillsInterpersonal skills

Required

MUST BE ELIGIBLE TO WORK IN THE U.S

Bachelors' Degree with emphasis in a technical and/or business field or related experience – Agricultural based study, a plus, or equivalent experience

Ability to analyze agricultural equipment performance issues and quickly identify resolutions

Excellent technical communication skills in both written & oral form with excellent interpersonal skills

Proficient in the use of diagnostic tools (Elec. & Hyd.), including computer based tools

Proficient computer use in MS Windows & main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required

Valid driver's license with an acceptable driving history & passport is required