DataRobot · 1 hour ago
Vice President, AI Technical Success
Massachusetts, United States
Full-time
Onsite
Director/Executive
$260K/yr - $360K/yr
15+ years expDataRobot is a company that delivers AI solutions to maximize impact and minimize business risk. The Vice President, AI Technical Success is responsible for defining and executing the global strategy for customer adoption of DataRobot, leading a multi-regional team to drive adoption, expansion, and retention through post-sales technical engagement.
Enterprise SoftwareMachine Learning
Responsibilities
Define and execute the global AI Technical Success strategy, ensuring alignment with company growth objectives and customer success metrics
Lead the evolution of AI Technical Success to support new product offerings, emerging customer needs, and changing market conditions
Represent AI Technical Success in executive forums and with strategic customers, influencing corporate priorities and GTM execution
Lead, coach, and scale a multi-regional team of AISMs (I–III) and senior managers, fostering a culture of accountability, innovation, and customer obsession
Establish clear career pathways, performance standards, and development programs for technical talent
Recruit and retain top-tier leaders and practitioners, ensuring organizational readiness for rapid growth
Develop and implement scalable processes, metrics, and tooling to ensure consistent, high-quality delivery across all engagements
Drive utilization, capacity planning, and productivity metrics to maximize the team’s impact on adoption and expansion goals
Oversee budget planning and resource allocation to align with business priorities and customer needs
Ensure delivery of measurable business outcomes through adoption planning, enablement, and ongoing technical engagement
Establish and enforce success planning standards, integrating business objectives and product usage data to identify risks and opportunities
Drive customer health improvements that directly influence retention, renewal, and expansion
Partner with Account Management, Professional Services, and Engagement Directors to create unified customer strategies that accelerate expansion and renewal
Serve as the primary technical advocate for customers to Product and Engineering, influencing product roadmap and closing adoption gaps
Collaborate with Marketing and Enablement to scale customer education and thought leadership
Own key Success KPIs including application consumption rates, customer health scores, technical enablement CSAT, retention, and expansion
Deliver quarterly business reviews to the executive team, highlighting performance, trends, risks, and growth opportunities
Promote a culture of data-driven decision-making, leveraging telemetry and analytics to continuously improve performance
Qualification
Required
15+ years in post-sales technical/solution engineering/professional services roles (e.g., AI Engineer, Solutions Consultant, Customer Success Engineering)
5+ years in people leadership roles, including managing managers and multi-regional teams
3–5+ years in a senior leadership/executive role with direct accountability for revenue retention, adoption, or expansion metrics
Proven track record of building scalable technical success or professional services functions in high-growth SaaS companies
Bachelor's degree in a technical, business, or related field (advanced degree preferred)
Deep expertise in AI, Agents, GenAI engineering, SaaS delivery, and enterprise customer success models
Exceptional leadership skills with a proven ability to manage managers, scale global teams, and drive organizational transformation
Strong executive presence with the ability to influence C-suite stakeholders internally and externally
Skilled in translating complex technical capabilities into clear business outcomes and ROI narratives
Proficient in building and operating against KPIs, financial models, and resource plans
Preferred
Advanced degree preferred
Benefits
Medical, Dental & Vision Insurance
Flexible Time Off Program
Paid Holidays
Paid Parental Leave
Global Employee Assistance Program (EAP)
Company
DataRobot
DataRobot provides AI technology and ROI enablement services to global enterprises.
501-1000 employees
H1B Sponsorship
DataRobot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (29)
2022 (19)
2021 (17)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$1.05BKey Investors
Snowflake VenturesAltimeter CapitalSapphire Ventures
2021-06-27Series G· $300M
2020-12-09Series F· $50M
2020-11-17Series F· $270M
Leadership Team
Debanjan Saha
Chief Executive Officer
Brian Brown
Chief Financial and Legal Officer
Recent News
vcnewsdaily.com
2025-12-04
globalventuring.com
2025-12-03
2025-11-18
Company data provided by crunchbase