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Transdev North America · 5 months ago

Bilingual English/Spanish Customer Service Representative

Oakland, CA

Full-time

Onsite

New Grad, Entry Level

$21.50/hr - $30.09/hr

Transdev North America is a leader in mobility solutions, operating transportation systems across various sectors. They are seeking a Bilingual English/Spanish Customer Service Representative to serve as a liaison for customers, providing timely responses to inquiries and ensuring a comprehensive understanding of policies and procedures.

AutomotiveHospitalityTransportationTravel

No H1B

Responsibilities

Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor

Comprehensive understanding of policies and procedures

Meet or exceed established performance requirements

Document trip authorizations and details including transportation type, pickup times, appointment times and addresses

Other duties as required

Qualification

Bilingual English/SpanishCustomer service skillsComputer literateTelephone operation

Required

High School Diploma, GED or equivalent

Computer literate

Excellent customer service skills

Ability to operate standard telephone system

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)

Successfully pass a pre-employment drug screen