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BoF Careers · 3 months ago

Bloomingdale's Director, Personal Shopping

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Bloomingdale's is committed to making fashion personal and fun, and they are seeking a Director of Personal Shopping to drive exceptional service and selling execution. The role involves developing a team of personal shoppers and stylists, maximizing luxury sales, and cultivating client relationships to establish Bloomingdale's as a premier luxury partner in New York City.

Marketing & Advertising

Responsibilities

Develop and support the growth of the Personal Shoppers and Stylists. Ensure that service, selling and client development skills and behaviors are being demonstrated at a consistently high level with visible results. Coach the shoppers/stylists to consistently develop their skill and results

Establish appropriate structure, processes, and standards to ensure a consistently high level, luxury experience for Services clients

Lead Flagship luxury leaders to create and implement strategies to drive accelerated luxury sales and to cultivate the luxury client

Hold direct reports accountable for business results, including sales, customer acquisition, event results, Loyallist applications/enrollments and NPS feedback

Possess an awareness of selling and service talent in the city. Proactively recruit for Personal Shopping/Stylist in partnership with Human Resources

Sell unique flagship luxury product with a distortion of sales in Personal Shopping

Drive focus on Top of the List client acquisition and development within the services and luxury brands

Deliver sales and client attendance to flagship specialty events and experiences

Work with Integrated Marketing team, and other store partners to develop a seasonal event schedule, ensuring execution to drive client acquisition and sales results, while adding animation to the luxury customer experience

Provide event recaps and report event productivity on a monthly basis, sharing results to coach team for improvement and develop best practices

Ensure there is consistent, proactive outreach to clients to drive sales volume. Promote effective use of b-connected and sales-enhancing tools and technology

Leadership Skills: Set clear expectations for leadership behavior and accountability for results

Regular, dependable attendance & punctuality

Qualification

Luxury selling experienceClient developmentLeadership skillsAnalytical skillsNegotiation skillsWritten/verbal communicationProblem solvingCollaborationAdaptability