Cable Dahmer Automotive Group · 3 months ago
Service BDC Customer Service Representative
Kansas City, MO
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrCable Dahmer Automotive Group is currently seeking team members to join their growing Service Guest Relations Team. The role involves engaging with guests through various communication channels, scheduling appointments, and maintaining long-term relationships with customers while ensuring a high level of satisfaction.
AutomotiveLogistics
Responsibilities
Engage with guests through inbound and outbound calls, emails, and text messages
Listen and communicate to calmly and courteously defuse upset guests
Schedule appointments and maintain ongoing long-term communications with our guests
Respond quickly to internet, phone and chat inquiries using phone, email, texts, scripts, and templates
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
Tech savvy with the ability to utilize our CRM and other Software Systems efficiently and effectively
Qualification
Required
Ability to Multi-Task
Excellent computer/technology skills
Helpful teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Great phone skills
Valid driver's license
Able to work as scheduled and on time
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Referral program
Vision insurance
Company
Cable Dahmer Automotive Group
Cable Dahmer Automotive Group is a car dealership specializing in Chevrolet, Buick, GMC, and Cadillac vehicles in Independence, MO.
Founded in 1963
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
C
Carlos Ledezma
Chief Executive Officer
Company data provided by crunchbase