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American Freight Furniture & Mattress · 5 months ago

IT Helpdesk Support

Dublin, OH

Full-time

Onsite

New Grad, Entry Level

$17/hr - $25/hr

American Freight Furniture & Mattress is seeking an IT Helpdesk Support professional to join their team and provide technical assistance to clients. The successful candidate will be responsible for troubleshooting IT-related issues, providing solutions, and ensuring excellent customer service.

E-CommerceFurnitureHome and GardenRetail

Responsibilities

Provide technical support to clients via phone, email, or in-person

Identify, troubleshoot, and resolve IT-related issues

Document and track all support requests and resolutions in the ticketing system

Perform remote or on-site installations, upgrades, and repairs of hardware and software

Assist with user account management, password resets, and access permissions

Collaborate with other IT team members to resolve complex issues

Provide training and guidance to end-users on using technology and software

Stay up to date with the latest technology trends, software updates, and security protocols

Follow IT service management (ITSM) best practices, including incident management, problem management, and change management

Qualification

Technical support experienceTechnical knowledgeTicketing systemsITSM best practicesCustomer service skillsAnalytical skillsMultitaskingCommunication skillsProblem-solving skillsTeamwork

Required

Proven experience as an IT Helpdesk Support or similar role

Excellent communication and customer service skills

Strong technical knowledge of computer hardware, software, operating systems, and networking

Experience with ticketing systems, remote desktop tools, and diagnostic utilities

Familiarity with ITSM best practices, such as ITIL

Ability to work independently and as part of a team

Strong problem-solving and analytical skills

Ability to multitask and prioritize tasks in a fast-paced environment

Preferred

Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required

Company

American Freight Furniture & Mattress

At American Freight we offer high-quality furniture and mattresses at everyday low prices through our direct-to-consumer, warehouse-style stores and e-commerce site.

Founded in 1994