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City of Boston Credit Union · 5 months ago

Branch Supervisor

Boston, MA

Full-time

Onsite

Entry, Mid Level

2+ years exp

City of Boston Credit Union is seeking a Branch Supervisor to oversee branch operations and ensure high-quality customer service. The role involves supervising staff, assisting with customer service duties, and maintaining operational standards in accordance with the organization's policies and procedures.

BankingFinanceFinancial Services

Responsibilities

As directed by the Branch Manager or Assistant Branch Manager, performs any function necessary, within the scope of authority and expertise, to provide the highest level of customer service and responsiveness to the financial needs of all members

Provide supervision and assistance to assigned staff by the organization's policies and procedures. Assist employees as necessary. Responsibilities include training, planning, assigning, and directing work; addressing complaints and resolving problems

Understand, explain, and cross-sell products and services of benefit to the member such as checking and savings accounts, certificates of deposit accounts, individual retirement accounts (IRA), debit cards, and digital services

Maintain current knowledge of all CBCU products and services

Continuously empower staff through mentoring, coaching, and training

Provide efficient, effective, and courteous customer service in person and via telephone. Perform a variety of customer service duties

Open and close accounts and process a wide variety of transactions

Respond to customer inquiries

Assume responsibility for various department functions in the absence of staff members or overload situations, including providing coverage for Assistant Branch Manager and Branch Manager in the event of their absence

Maintain audit standards and prepare monthly and quarterly reports as needed

Participate in maintaining branch inventory and placing supply orders as needed

Ensure proper upkeep of assigned equipment and ensure the branch facility is maintained in a neat, professional, and functionally efficient manner

Perform related customer service, supervisory, and administrative duties as may be assigned or required to ensure the effectiveness of the assigned branch

Ability to use Microsoft Word and Excel proficiently

Ability to write professional, clear, concise correspondence to internal and external recipients

Oversee the daily activities of the assigned branch. Open and close the branch

Control vault activity. Maintain adequate quantities of cash and coin. Order cash for the branch

Balance ATM. Ability to troubleshoot any issues. Place service request if necessary

Perform daily branch consolidation/settlement duties

Acknowledge opportunities to generate referrals to other areas of the bank including but not limited to the Investment Center, Residential & Commercial Lending, and Business Banking Services

Adhere to Bank’s dress code policy and monitor the dress code for all members of staff

Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures

Adhere to audit and regulation policies and procedures and complete annual training on all required regulations

Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information