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Rightway · 4 months ago

Senior Client Success Manager, PBM

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$125K/yr - $145K/yr

5+ years exp

Rightway is on a mission to harmonize healthcare for everyone, everywhere. They are seeking a dynamic and experienced Senior Client Success Manager to manage key client relationships and ensure the delivery of high-quality pharmacy benefits while driving client satisfaction.

Health CareMedical

Responsibilities

Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction

Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations

Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. Lead and facilitate all client meetings, including quarterly and annual business reviews

Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch

Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements

Participate in client webinars, training, and other forums designed to educate their employees on Righway’s PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required

Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures

Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations

Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements

Provide ongoing support to Rightway partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues

Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends

Qualification

Client management skillsPharmacy benefit knowledgeEffective problem-solvingCommunication skillsSpreadsheet toolsPresentation skillsOrganizational skillsProject leadership