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Grand Circle Corporation · 4 months ago

Customer Insights Analyst

Boston, MA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Grand Circle Corporation is seeking a Senior Data Analyst to transform their understanding of customer behavior. This role involves analyzing customer patterns, developing predictive models, and collaborating with various teams to translate insights into business impact.

LeisureTourismTravel

H1B Sponsor Likely

Responsibilities

Analyze customer behavior patterns to identify actionable insights and opportunities for targeted marketing interventions

Design and run experiments to test hypotheses about customer engagement and measure impact of strategic initiatives

Develop predictive models for key business metrics including churn, lifetime value, and propensity scoring

Tell data-driven stories that convince and influence leaders using clear insights and recommendations

Partner with brand, marketing, and other business teams to translate analytical findings into measurable business impact

Build and maintain dashboards that track customer journeys and identify optimization opportunities

Define and monitor KPIs that align with business objectives

Mentor junior analysts and champion analytical best practices across the organization

Collaborate with data engineering to ensure data quality and accessibility

Qualification

Advanced SQL proficiencyStatistical analysisPythonR proficiencyBI tools experienceCloud data warehouses experienceData pipeline conceptsMachine learning knowledgeA/B testing expertiseCausal inference methodologiesMentoring junior analysts

Required

3+ years in data analysis, preferably in a subscription or loyalty focused B2C environment

Advanced SQL proficiency (complex queries, window functions, and optimization)

Strong statistical foundation with hands-on experience in regression, classification, clustering, and time series analysis

Proficiency in Python or R for analysis and modeling

Experience with BI tools (Tableau, PowerBI, Looker, or similar)

Proven ability to communicate the results and recommendations of your analysis to senior leadership

Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, or quantitative field

Experience working with cloud data warehouses and large-scale datasets

Proficiency with version control and collaborative development practices

Understanding of data pipeline concepts and ETL processes

Familiarity with cloud computing platforms and services

Knowledge of data governance and security best practices

Preferred

Experience with customer data platforms or marketing automation

Knowledge of machine learning frameworks (scikit-learn, XGBoost, TensorFlow)

A/B testing and experimental design expertise

Familiarity with causal inference methodologies and experimentation techniques

Prior experience in travel or hospitality industry

Benefits

50% Discount on GCC trips

Robust healthcare benefits, including medical, dental, vision, and flex spending accounts

Generous Paid time off (PTO)

Paid holidays throughout the year

Company-paid life insurance

Paid short- and long-term disability insurance

401K Retirement Savings account

Discounted auto and renters insurance

Volunteer and philanthropy opportunities to give back in Boston and where we travel

Casual dress code every day

Company

Grand Circle Corporation

Grand Circle Corporation is a travel agency specializing in small ship and river cruising trips.

Founded in 1958

Boston, Massachusetts, USA

1001-5000 employees

https://www.gct.com

H1B Sponsorship

Grand Circle Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (6)

2023 (2)

2022 (5)

2021 (4)

2020 (15)