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Empower Federal Credit Union · 19 hours ago

PMO Manager (Hybrid in Syracuse, NY)

Syracuse, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$114K/yr - $171K/yr

8+ years exp

Empower Federal Credit Union is dedicated to positively impacting members by providing affordable financial services. They are seeking a PMO Manager to lead the Project Management Office, overseeing project portfolio management, governance, and team development to enhance organizational effectiveness.

BankingFinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Lead strategic alignment, prioritization, and execution of the organization’s project portfolio

Manage resource allocation, capacity planning, and professional development to ensure optimal team performance

Monitor and report on portfolio performance, risks, and benefits realization to drive business goals

Establish and maintain project management methodologies, processes and best practices

Oversee multiple projects to ensure delivery within scope, schedule, budget, and quality standards

Facilitate cross-functional coordination and communication among teams and stakeholders

Lead project governance committees and deliver consistent, transparent reporting to senior leadership

Lead and develop a high-performing PMO team by aligning efforts with strategic priorities and ensuring consistent planning and execution

Mentor and coach project managers to apply methodologies and delivery tools effectively across the portfolio

Foster a culture rooted in accountability, innovation, collaboration, and continuous improvement

Act as a strategic liaison between the PMO, business units, IT, and executive leadership to ensure organizational alignment

Champion transparency, resource awareness, and clear communication of strategic initiatives to stakeholders and governance committees

Facilitate stakeholder engagement, manage expectations, resolve conflicts, and support informed decision-making

Promote the visibility and value of the PMO throughout the organization

Act as the lead project manager for complex, high-impact initiatives critical to the organization’s strategic goals

Lead cross-functional teams through all phases of the project lifecycle, from initiation to closure, with clarity and accountability

Manage scope, schedule, budget, risk, and communication, ensuring alignment with stakeholder expectations and business objectives

Drive delivery excellence by removing obstacles, facilitating decision-making, and promoting proactive risk mitigation

Develop and maintain detailed project documentation, including initiation documents, workplans, issue logs, and stakeholder updates

Maintain a strong member-centric focus, adapting project execution to meet evolving member and business needs

Support change adoption and sustainability through post-project transition planning and benefits realization

Establish and uphold project governance structures and methodologies across the PMO

Ensure consistent application of standards, frameworks, and delivery processes

Monitor compliance with internal policies, financial regulations, and external requirements

Conduct regular quality assurance audits, project health checks, and post-implementation reviews

Validate deliverables and outcomes through structured QA procedures

Promote continuous improvement through research, education, and institutional learning

Develop and deliver status reports and updates to stakeholders and senior leadership

Build and maintain performance dashboards for projects, portfolios, and resource utilization

Track KPIs, milestones, budgets, risks, and benefits realization

Provide actionable insights and data-driven recommendations to guide strategic decisions

Ensure transparency and traceability in project execution and reporting practices

Perform all other duties as assigned

Qualification

Project Portfolio ManagementPMP CertificationFinancial Services ExperienceSupervisory ManagementAgile MethodologiesWaterfall MethodologiesResource ManagementCommunication SkillsLeadership SkillsNegotiation SkillsProblem Solving

Required

8+ years of experience in Project Portfolio Management, required

5+ years of experience in Supervisory Management, required

A Bachelor's Degree or commensurate experience is required

PMP Certification is required; however, candidates with a minimum of 10 years of project management experience, including at least 10 years in a leadership role, may be considered in lieu of certification

Proven expertise in planning, executing, and overseeing large-scale, enterprise-level initiatives

Deep understanding and practical experience in waterfall, agile, and hybrid project management methodologies

Strong capabilities in resource management, capacity planning, and complex scheduling

Demonstrates a strong executive presence with excellent influence, negotiation, and communication skills across diverse audiences

Navigates organizational dynamics with confidence, balancing policy, process, and people with strategic foresight

Maintains a strategic and solutions-oriented mindset under pressure, guiding cross-functional teams through complexity

Effectively manages ambiguity, adapts seamlessly to evolving circumstances, unclear paths, or shifting priorities with resilience and clarity

Preferred

5+ years of experience in the Financial Services industry, strongly preferred

Benefits

Medical and Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

Company

Empower Federal Credit Union

Empower Federal Credit Union is a full-service financial institution that provides savings, loan, and transaction services to members in Central New York, and in eight counties in New York State.

Founded in 1939

Syracuse, New York, USA

201-500 employees