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SecurityScorecard · 10 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $165K/yr

5+ years exp

SecurityScorecard is the global leader in cybersecurity ratings, empowering organizations to manage cybersecurity risks effectively. The Customer Success Manager will manage customer relationships, ensuring satisfaction and long-term value through strategic engagement and a deep understanding of cybersecurity practices.

Cyber SecurityRisk ManagementSecuritySoftware

No H1B

Responsibilities

Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives

Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains

Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams

Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement

Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices

Share insights and solutions with peers to tackle new customer challenges and drive collective team success

Represent the voice of the customer in product feedback and service delivery discussions

Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth

Qualification

Cybersecurity knowledgeAccount managementCustomer success strategiesTechnical aptitudeCommunication skillsOrganizational skillsRelationship building

Required

Bachelor's degree

5+ years in account management, customer success, technical account management, or a similar customer-facing role

Strong written and verbal communication skills combined with meticulous organizational skill

Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer's perspective to drive business impact