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Bally’s Corporation · 6 months ago

Ticket Writer

Evansville, IN

Full-time

Onsite

New Grad, Entry Level

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. They are seeking a Ticket Writer to welcome patrons, process sports wagering tickets, and maintain accurate cash management while providing excellent customer service in the Sportsbook environment.

CasinoGamblingHospitalityOnline GamesResorts

Responsibilities

Welcomes patrons to the Sportsbook displaying the 4KE behaviors in every interaction

Places, writes, and processes sports wagering tickets as requested by patrons

Verifies and processes winning sports wagering tickets

Accurately maintains a cash bank at the start and end of each business day; reconciles daily summaries of transactions to balance cash drawer

Responsible for being well-versed in the products and services offered in the Sportsbook

Explains Sportsbook promotional programs, hands out informational brochures, and keeps patrons informed of all activities and events

Communicates and explains wagering to new patrons

Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system

Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML

Ensures all job duties are performed according to established company policies and procedures

Issues complementaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)

Perform the duties and responsibilities associated with the Indiana Gaming Commission

Statewide Voluntary Self-Exclusion Program

Keeps areas clean, secure, and well maintained

Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures

Must be able to work in an environment with secondhand smoke, loud noises, and large crowds

Must be able to stand and walk for prolong periods of time (7+ hours)

Always follow the Company Service Standards model

Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends

Other duties may be assigned at any time