Delivery Station Customer Service Assoc - FT(40 Hours) - DSM4 - W Sacramento, CA jobs in United States
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Amazon · 4 hours ago

Delivery Station Customer Service Assoc - FT(40 Hours) - DSM4 - W Sacramento, CA

positionWest Sacramento, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20.20/hr - $20.20/hr

Amazon is a customer-centric company striving to exceed expectations through innovative logistics solutions. The Delivery Station Customer Service Associate will enhance the customer experience by providing real-time support and ensuring timely delivery of packages while managing customer inquiries and feedback.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience
Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines
Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions
Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures
Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed
Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity
Supporting affirmative action and respects diversity
Carrying, lifting, pushing and pulling up to 49 pounds
Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long
Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Qualification

Customer Service ExperienceProblem SolvingWindows Operating SystemsMicrosoft OutlookEmpathyData AnalysisVerbal CommunicationWritten CommunicationTeam Collaboration

Required

High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools
Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience
Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines
Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions
Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures
Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team's efforts to succeed
Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity
Supporting affirmative action and respects diversity
Carrying, lifting, pushing and pulling up to 49 pounds
Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long
Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Preferred

Bachelor Degree or equivalent work- related experience
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase