McGraw Hill · 1 week ago
Enterprise Customer Success Representative (South Central)
United States
Full-time
Remote
Mid Level
$75K/yr - $82K/yr
3+ years expMcGraw Hill is an education innovation company that focuses on building meaningful relationships with educators and learners. They are seeking an Enterprise Customer Success Representative to support colleges and institutions, ensuring they achieve their goals with the company's platforms and products through strong customer advocacy and strategic partnerships.
E-LearningEdTechEducationPublishing
Responsibilities
Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results
Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle
Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes
Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals
Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers
Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores
Qualification
Required
Bachelor's degree required; advanced degree in education or educational technology preferred
3+ years of professional experience in customer success, sales, or account management
Experience working with Enterprise-level accounts in Higher Education EdTech is required
Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft
Comfortable working in ambiguity, being flexible and adapting processes in a fast-changing environment
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution
Ability to build strong relationships with internal teams and customers
Self-starter, team player, and multitasker who can prioritize effectively
Preferred
Advanced degree in education or educational technology
Benefits
An annual sales incentive plan is included as part of the compensation package
A full range of medical and/or other benefits, depending on the position offered
Company
McGraw Hill
We are a leading global education company that partners with millions of educators, learners and professionals around the world.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-07-24IPO
2021-09-30Private Equity
2021-06-15Acquired
Leadership Team
Lloyd G. Waterhouse
CEO & President
Simon Allen
President & CEO
Recent News
2026-01-13
MarketScreener
2026-01-06
Company data provided by crunchbase