Sugarboo & Co. ยท 4 months ago
E-Commerce Customer Service
Alpharetta, GA, USA
Full-time
Onsite
New Grad, Entry LevelSugarboo & Co. is a company seeking an E-Commerce Customer Service representative. The role involves handling customer inquiries related to the website and sales, overseeing sales and inventory, and providing assistance to customers navigating the online platform.
E-CommerceGiftHome DecorHome ImprovementJewelryRetailWholesale
Responsibilities
Handle all customer service related inquires pertaining to the website and sales
Oversee sales, returns and inventory for products on the website
Distribute orders for fulfillment
Screen and direct a high-volume number of calls and e-mails pertaining to web sales and customer service
Help customers navigate the website and place orders online
Provide knowledgeable answers to questions about products, pricing and availability
Help resolve product returns, respond to shipping inquiries and answer order status questions
Merchandise products on e-commerce website
Qualification
Required
Excellent communication skills with the ability to identify and communicate issues to department personnel and find solutions for those issues
Proficiency with MAC and apple products
Preferred
Previous experience with Shopify & ShipStation preferred, but not required
Previous experience with Lightspeed preferred, but not required
Company
Sugarboo & Co.
We are a mix of old and new, where people come to experience amazing vendors and artisans from near and far.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase