AlphaGraphics ยท 4 months ago
Inside Sales and Customer Service Representative
Carmel, IN 46032
Full-time
Onsite
New Grad, Entry Level
$17/hr - $22/hrAlphaGraphics is an established leader in the Printing, Design, and Signage industries, dedicated to providing high-quality solutions for small businesses and consumers. The Inside Sales and Customer Service Representative will be the primary point of contact for customers, handling inquiries and orders while ensuring exceptional customer experiences.
Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design
Responsibilities
Serve as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities
Handle incoming customer calls for quotes, orders, and inquiries
Reactivate relationships with inactive customers by sharing special deals and offers
Attract new customers by answering product and service questions and suggesting additional solutions
Communicate customer requirements to the support team in accordance with company policies
Assist walk-in traffic with order redemption, payment, and processing
Direct customers to the correct department for project-related needs and ensure timely resolutions
Document client interactions, inquiries, complaints, and solutions using internal systems
Provide clear and accurate product and service information to customers, including new updates or functionalities
Maintain a high level of client satisfaction by building strong and meaningful relationships
Stay updated on company products, services, and policies to ensure accurate and helpful information is always provided
Qualification
Required
Previous experience in the print industry or graphics
Experience in conducting customer needs assessments, meeting quality standards for service, and measuring customer satisfaction
Ability to build and maintain strong relationships with customers and teammates
Strong written and verbal communication skills to effectively interact with customers and team members
Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues
A desire to continuously look for ways to help both customers and teammates meet their goals
Benefits
Competitive salary
Opportunity for advancement
Training & development
Company
AlphaGraphics
AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-04Acquired
Leadership Team
Al Schnell
CEO and President
Bonnie Rosselli
CEO
Recent News
2025-10-09
2025-08-21
Company data provided by crunchbase