Anaqua · 1 day ago
Principal Technical Support Engineer (1238)
Massachusetts, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$70K/yr - $110K/yr
10+ years expAnaqua is seeking a highly motivated Principal Support Engineer to drive the expansion of our global Support organization. In this role, you will collaborate with teams worldwide to deliver timely and effective technical solutions while troubleshooting complex issues and enhancing client experiences.
ComputerEnterprise SoftwareSaaSSoftware
Responsibilities
Play a key role in the Support organization, working with clients (especially our largest and most demanding clients) and internal staff in all departments
Work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products
Research client requests and issues, including data and workflow analysis
Investigate the root cause of performance issues (SQL Database or Webserver)
Work closely with the Engineering, QA, and Product Management teams to ensure high quality implementation of client requirements
Lead support status meetings with clients (including international clients)
Qualification
Required
Bachelor's or master's degree in computer science or related fields
At least 10 + years of experience in a technical support and/or client management role with strong focus on software engineering, business consulting, and/or application development
Solid ASP.NET and C# knowledge
At least 7+ years of hands-on technical working experience to read & write complex SQL queries and stored procedures
Strong problem-solving skills
Excellent interpersonal and oral/written communications skills
Motivated by a fast-paced, team environment
Excellent analytical skills and attention to detail
Ability to work as part of a global team
Flexibility in the organization of your work, allowing you to adapt to change
Ability to be autonomous, resourceful, and a proactive self-starter, while also remaining process-oriented and a team player
Preferred
Proficiency in object-oriented programming languages like C#, .NET Core, and ASP.NET Core
Benefits
Hybrid or fully remote work model
Medical, dental, vision, life, and pet insurance
401(k) with company match
Casual and fun work environment
3 weeks of vacation
8 company holidays, plus 2 floating holidays
Company
Anaqua
Anaqua provides intellectual asset management software solutions and services to corporations and law firms of all sizes.
501-1000 employees
H1B Sponsorship
Anaqua has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (3)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
AstorgInsight Partners
2024-11-18Acquired
2019-02-13Private Equity
2013-10-17Private Equity
Leadership Team
Justin P. Crotty
Chief Executive Officer
Vincent Brault
SVP, Product, Innovation & Marketing
Recent News
2025-11-20
2025-11-20
2025-10-28
Company data provided by crunchbase