Socket Fiber · 3 months ago
Technical Operations Supervisor
Columbia, MO
Full-time
Onsite
Mid Level
3+ years expSocket Fiber is dedicated to bringing fast, reliable internet to homes and businesses across Missouri. They are seeking a detail-oriented, customer-focused Technical Operations Supervisor to oversee the connection between customers, field technicians, and dispatch, ensuring seamless installations and outstanding experiences.
InternetTelecommunicationsTV
No H1B
Responsibilities
Provide direction, supervision, and management over the residential and network technicians
Oversee scheduling of service calls, outages, and preventive maintenance activities
Ensure work is completed safely, efficiently, and in compliance with industry standards
Act as an escalation point for complex service or network issues
Troubleshoot and coordinate solutions for outages, equipment failures, and customer-impacting issues
Enforce safety policies and OSHA requirements during field and technical operations
Work closely with customer service, engineering, and construction teams to ensure seamless project execution
Coordinate with vendors and contractors for large-scale builds or special projects
Support senior management with planning for network expansion, upgrades, and new services
Provide coaching, training, and performance feedback to build a strong, skilled team
Qualification
Required
Provide direction, supervision, and management over the residential and network technicians
Oversee scheduling of service calls, outages, and preventive maintenance activities
Ensure work is completed safely, efficiently, and in compliance with industry standards
Act as an escalation point for complex service or network issues
Troubleshoot and coordinate solutions for outages, equipment failures, and customer-impacting issues
Enforce safety policies and OSHA requirements during field and technical operations
Work closely with customer service, engineering, and construction teams to ensure seamless project execution
Coordinate with vendors and contractors for large-scale builds or special projects
Support senior management with planning for network expansion, upgrades, and new services
Provide coaching, training, and performance feedback to build a strong, skilled team
Passion for leading and motivating others
Excellent verbal and written communication skills - ability to interface with all levels of the organization
Ability to influence appropriate decision making
Strong organizational skills and ability to pivot with priorities
Creative problem solving skills
Ability to improve work processes and deliver solutions (outside of the box thinking)
Experience in telecommunications operations, installation, fiber splicing, or network construction
Valid driver's license and ability to travel to job sites as needed
Ability to work flexible hours, including evenings or weekends, during outages or emergencies
Physical ability to lift 50 lbs, work in outdoor conditions, and climb ladders if necessary
Preferred
3+ years of leadership experience
Extensive operations experience, specifically in installation
Bachelor's Degree
Benefits
Medical, dental, and vision benefits
Free internet (where available)
401(k) with company match
Company
Socket Fiber
In 1994, our founders saw a need for a local Missouri internet provider.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-08Private Equity
Recent News
2024-10-29
2024-10-23
Company data provided by crunchbase