Topstep · 3 months ago
Trader Support Specialist - Weekend
United States
Full-time
Remote
Entry Level
$26.44/hr - $26.44/hr
1+ years expTopstep is a company focused on providing excellent support to traders. The Trader Support Specialist role involves managing trader interactions, troubleshooting inquiries, and contributing to the improvement of the company's support resources while working in a remote environment.
ConsultingEducationFinancial ServicesStock ExchangesTrading Platform
Responsibilities
Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord
Use technical ability to master trading platforms, internal tools, and proprietary systems
Maintain in-depth product knowledge through ongoing education
Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary
Make every trader interaction complete; using empathy as well as knowledge
Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases
Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times
Educate both existing and potential traders in their understanding of how Topstep works
Participate in beta testing new features
Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects
Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders
Qualification
Required
Must be able to work full-time (5 days/week) — must be available to work Saturday and/or Sunday as part of your regular schedule. Start times range from 6:00 AM to 5:00 PM
Access to highspeed internet
Ability to type a minimum of 30 WPM
Outstanding interaction with traders is your top priority
Reasonable understanding of white-glove care
Minimum of one year experience in a customer contact position
Familiarity with CRM tools
Comfort with remote work and asynchronous tools to communicate
Desire for proactive communication with your colleagues
Strong organizational skills
Both goal- and results-oriented
Ability to handle ambiguity with confidence and ease
Willingness to notice and suggest improvements when necessary
Actively seeks feedback for continuous improvement
Preferred
Bachelor's degree or comparable professional experience is preferred
Benefits
9 Company paid Holidays and generous Family Leave.
Paid time off is accrued monthly.
Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
Vacations are encouraged with a bonus for taking 5 consecutive days.
Employee referrals are bonused.
Topstep offers a food and groceries budget and contributes towards health and wellness.
Company
Topstep
Topstep is a financial organization that enables resource traders to develop and learn in the trading industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Patak
Founder & CEO
Recent News
2026-01-13
2026-01-12
Company data provided by crunchbase