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Lucky Strike Entertainment · 4 months ago

Regional Vice President of Operations - California Water Parks & Family Entertainment Centers

Los Angeles California

Full-time

Onsite

Lead/Staff, Director/Executive

$200K/yr - $225K/yr

5+ years exp

Lucky Strike Entertainment is one of the world’s premier location-based entertainment platforms, providing experiential offerings in bowling, amusements, water parks, and family entertainment centers. The Regional Vice President of Operations is responsible for maximizing revenue and cash flow growth in their region through effective management of District and Area Managers, ensuring operational excellence and exceptional guest experiences at Waterparks and FECs.

Digital EntertainmentFilm ProductionMedia and Entertainment

Responsibilities

Recruit, hire, develop, and retain District and Area Managers who are passionate about delivering an exceptional guest experience at Waterparks and FECs, while achieving financial goals across various entertainment, food & beverage, and attraction offerings

Identify and act on the unique training and development needs of District and Area Managers. Use the Talent Management Process tools for their development and succession planning. Collaborate with HR and Training departments to build an appropriate talent bench, with a focus on guest safety, attraction operations, and crowd management

Communicate, monitor, and deliver on Key Performance Indicators (KPI) with District and Area Managers. Conduct annual performance reviews and competency assessments tailored to FEC and Waterpark metrics such as throughput, guest satisfaction, revenue per capita, and safety compliance

Ensure a world-class guest experience by ensuring that Lucky Strike Entertainment’s Operating and Service Standards are executed consistently across water-based rides, arcade zones, food courts, party/event spaces, and other family entertainment offerings

Ensure the District and Area Managers are conducting regular inspections using Lucky Strike Entertainment’s visit checklists and tools, customized to include FEC safety standards, water ride operational audits, and family experience evaluations

Manage the execution of seasonal price changes, weekly specials, and various promotions, often aligned with school holidays, weather patterns, and regional family travel trends

Develop annual business plans and ensure that District and Area Managers are given specific goals to achieve. Collaborate with the District and Area Managers to develop the Annual Operating Plan (budget) for the region. Ensure accountability to this AOP. Review and analyze daily and weekly financial reports and monthly P&L performance

Evaluate financial performance and ensure District and Area Managers are involved in establishing and implementing effective action plans. Plan revenue growth and closely monitor expense control with a particular emphasis on strategic labor management, especially during peak seasons and high-traffic weekends

Develop a sales culture amongst District and Area Managers where being proactive and entrepreneurial is the expectation, including revenue streams like group sales, birthday parties, season passes, food and beverage, and retail

Ensure adherence to Operating Standards for water safety, lifeguard certification, food safety, sanitation, ride maintenance, alcohol service, and all local/state/federal safety regulations relevant to Waterparks and FECs

Ability to work varying shifts, weekends, holidays, and extended workdays to support seasonal fluctuations and business needs

Qualification

Multi-unit managementP&L managementTeam developmentGuest experience focusSafety standards enforcementAnalytical thinkingSales-minded approachInterpersonal skills

Required

Bachelor's degree preferred

Minimum five years of multi-unit management experience in a high-volume entertainment, hospitality, Waterpark, or FEC setting required

Proven success supervising diverse teams (100+ employees), managing attractions, food & beverage, and events with a strong operational and financial track record

Strong interpersonal and communication skills

High integrity and analytical thinking

Comfortable building relationships with vendors, corporate departments, and frontline teams in fast-paced environments

Sales-minded approach and the ability to lead seasonal and year-round business strategies