eimagine · 4 months ago
Vice President, Delivery Operations
US-IN-INDIANAPOLIS
Full-time
Onsite
Director/Executive
12+ years expeimagine is a company that empowers its employees and has been recognized as a Best Place to Work since 2015. The Vice President, Delivery Operations is responsible for leading service delivery for clients, ensuring operational excellence, and managing delivery outcomes while fostering client relationships and resolving delivery-related issues.
Information TechnologySoftware
Responsibilities
Model the way by driving growth and innovation, leading with humility and service to others, and fostering authentic connection and awareness
Own accountability for all delivery outcomes, including project-based, managed services, and hybrid client engagements
Serve as the primary escalation point for delivery challenges, risks, and billing or resourcing concerns, ensuring timely resolution and communication with leadership
Oversee the adoption of delivery frameworks designed to build client trust through transparent, consistent project execution and measurable results
Lead formal project review and audit processes to ensure quality, compliance, and continuous improvement
Exercise cross-functional authority over delivery disciplines, including Business Analysis, Quality Assurance, Independent Verification & Validation (IV&V), Data, Platform, and Custom Application teams
Establish governance standards that protect client satisfaction, profitability, and effective scope management
Act as a visible, trusted delivery executive with key accounts—proactively engaging to understand business drivers, operational realities, and success measures
Partner with Client Partners and Sales to scope engagements realistically, set accurate expectations, and protect delivery capacity
Implement and enforce delivery playbooks, performance metrics, and operational ceremonies to ensure predictability, quality, and repeatability
Monitor delivery capacity and utilization; collaborate with Resource Management to address shortfalls and maintain project momentum
Drive accountability for adherence to delivery frameworks and continuous improvement across all teams
Advocate for delivery teams—removing roadblocks, securing resources, and holding leaders accountable for execution excellence
Mentor delivery leaders, fostering the development of skills, business acumen, and customer focus required for top-tier professional services
Promote a culture of transparency, cross-team collaboration, and relentless focus on client value
Champion continuous improvement in delivery management practices and operational processes
Communicate professionally with clients and internal teams, including crafting clear emails and providing timely meeting summaries and action items
Facilitate training sessions and present delivery lessons learned to internal teams and leadership
Qualification
Required
12+ years in IT professional services delivery; 7+ years in executive or senior leadership roles with P&L or enterprise delivery accountability
Bachelor's degree in business, technology, or a related field
Active certification through PMI (PMP required); advanced certifications in Program/Portfolio Management, Agile/Scaled Agile, or IT Service Management preferred
Proven history in customer-facing, professional services leadership roles
Experience overseeing multi-discipline teams (PMO, Managed Services, Functional Roles, Platform/Custom Delivery)
Demonstrated ability to implement governance frameworks, delivery metrics, and quality assurance practices at scale
Exceptional organizational, leadership, and managerial skills
Strong verbal and written communication skills; excellent facilitation abilities
Ability to balance attention to detail with a strategic view of delivery performance
Disciplined leadership and ability to remain calm and professional under pressure
Willingness to travel for client and delivery site visits
Ability to operate effectively under pressure; decisive and direct in confronting issues
Strong servant leadership ethos balanced with a results-driven approach
Demonstrated ability to align delivery with business outcomes, focusing on client success rather than solely technical outputs
Preferred
Advanced certifications in Program/Portfolio Management, Agile/Scaled Agile, or IT Service Management
Company
eimagine
eimagine is an IT company offering custom software development services.
51-200 employees
H1B Sponsorship
eimagine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Eric Dosmann
Technical Client Partner
Justin Groves
Client Partner
Company data provided by crunchbase