East West Bank · 4 months ago
Branch Operations Lead
US-CA-Temple City
Full-time
Onsite
Mid Level
3+ years expEast West Bank is a leading commercial bank that connects businesses and community members across the Pacific. As a Branch Operations Lead, you will assist customers with their financial needs, supervise junior staff, and support the Assistant Branch Manager in achieving operational excellence.
BankingFinanceFinancial Services
Responsibilities
Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
Supervising the junior staff in the branch and providing guidance and approvals as needed
Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence
Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures
Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
Expert in using digital resources and technologies to optimize clients’ digital banking experience
Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
Provide back up support to the Assistant Branch Manager including branch certifications and audits
Perform other duties as assigned
Qualification
Required
High school diploma or general education degree (GED) required; Bachelor's degree preferred
3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
Strong working knowledge of branch operations required
Familiarity with standard branch technology and teller equipment
Strong problem-solving, decision-making, and customer-service skills
Preferred
Bachelor's degree preferred
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
H1B Sponsorship
East West Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (41)
2023 (37)
2022 (57)
2021 (47)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Diana Liu
Executive Assistant and Project Manager
Recent News
Company data provided by crunchbase