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BNY · 3 weeks ago

Senior Associate, Production Services Application Support Analyst

Lake Mary, FL

Full-time

Onsite

Mid, Senior Level

4+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Senior Associate, Production Services Application Support Analyst role involves providing end-to-end infrastructure and application support, monitoring system health, and coordinating with cross-functional teams to resolve technical problems.

Financial Services

Responsibilities

Provide end-to-end infrastructure and Application support for GSS Clearing and Global Collateral line of business, including Start-of-day (SOD), End-of-day (EOD) and batch processing

Administer middleware software/hardware, perform testing, troubleshoot issues, and support disaster recovery planning, testing and execution

Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions

Lead incident post-mortems, document root-cause analysis and implement preventive measures to avoid repeat issues

Coordinate with cross-functional application and infrastructure teams to resolve moderate-to-complex technical problems

Gather, report and track key metrics against SLAs and OLAs to ensure compliance and identify improvement opportunities

Review, implement and maintain file-transmission requests, software installations, upgrades and performance tuning across distributed, web, mainframe and ancillary systems

Contribute to special projects and team objectives, championing continuous-improvement initiatives

Provide off-hour, weekend and holiday on-call support as required

Communicate status and recommendations-both formally and informally-to customers and end users

Demonstrated expertise in system administration across Windows Server and Linux (RHEL), cloud platforms (AWS/Azure/GCP), networking and virtualization technologies, and infrastructure automation

Proficient in scripting (PowerShell, Visual Basic, Shell), SQL query development, managing Apache and Tomcat servers

Hands on experience with Agile methodologies and enterprise databases, including MS SQL Server, Oracle and Vertica

Qualification

Application supportSystem administrationScriptingSQL databasesCloud platformsAgile methodologiesITIL processesAnalytical skillsCollaboration skillsCommunication skills

Required

Bachelor's degree in computer science or a related discipline, or equivalent work experience required

4-6 years of experience in applications support or production environment required

Strong system-administration skills on windows server and Linux (RHEL), with expertise in Apache, Tomcat, virtualization, networking, storage and cloud services

Proficiency in scripting and automation (PowerShell, visual Basic, Python, Shell, Ansible and Ansible Tower)

Experience with SQL databases (MS SQL Server, Oracle, Vertica) and performance-tuning

Working knowledge of ITIL Incident, problem and change management processes, and an understanding of technology governance, risk and compliance

Familiarity with Agile methodology and metrics-driven reporting (Word, Excel, PowerPoint)

Excellent analytical, collaboration and communications skills, with a proven ability to thrive in a fast-paced, high-energy team environment