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Teledyne Technologies Incorporated · 3 months ago

Software Support Analyst

Englewood, CO

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $67K/yr

Teledyne Technologies Incorporated provides enabling technologies for various industrial growth markets. The Software Support Analyst will be responsible for remote support of customer facilities regarding environmental recordkeeping and reporting tasks, ensuring accuracy and compliance in technical practices.

ElectronicsEnergyManufacturingTelecommunications

No H1B

Responsibilities

Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed

Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success

Ensures effective and persevering completion of customer call tickets

Follows all quality management procedures for prioritization and recordkeeping

Updates call center call case database which tracks call case issues and progress

Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs

Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs

Qualification

Windows administrationData analysisBasic programmingSQL ServerMS OfficeAdobe productsCustomer serviceMath skillsEnvironmental science knowledgeAir quality knowledgeAttention to detailCommunication skillsTeamwork

Required

Excellent customer service skills from another industry, or experience or education in an environmental science application

High level of accuracy and attention to detail

Excellent verbal and written communication skills concise and complete

Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming

Ability to prepare reports, exercise discretion when dealing with confidential information

Ability to work well with remote plant personnel and internally in a team setting

Bachelor's degree from four-year College or University or Equivalent Experience

Current valid driver's license required

US Citizen/Perm Resident/ Other US Person

Company

Teledyne Technologies Incorporated

Glassdoor3.4

Teledyne Technologies is a leading provider of sophisticated electronic components, instruments & communications products, including defense electronics, data acquisition & communications equipment for airlines and business aircraft, monitoring and control instruments for industrial and environmental applications and components, and subsystems for wireless and satellite communications.

Founded in 1960