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Compass Group USA · 3 months ago

SENIOR TECHNICAL ADMINISTRATOR (ON-SITE)

Boston, MA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

Compass Group USA is a leading provider of food and support services, and they are seeking a Senior Technical Administrator to provide computing services and support to corporate and field associates. This role involves troubleshooting and resolving technology issues, providing support for various devices, and ensuring user satisfaction through effective communication and problem-solving.

AdviceFood and BeverageHospitalityProfessional Services

H1B Sponsor Likely

Responsibilities

Serve as subject matter expert for end user technologies, systems and applications

Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems

Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support

Handle setup, configuration, and support of smartphone & tablet technologies

Ensure timely installation / support of hardware covering standard desktop and laptop hardware models

Coordinate physical setup and configuration of PCs, printers and other peripherals

Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction

Ensure compliance with support procedures related to timing, reporting and follow through

Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed

Provide general training on technology use for VIP associates

Provide after-hours and weekend support for VIP and executive associates when needed

Assist with associate relocations to new offices/cubicles

Assist with small-scale department projects involving rollouts, deployments, and upgrades

Provide support for office video conference, audio-visual, server & network infrastructure as needed

Qualification

Technical supportMicrosoft WindowsNetworking fundamentalsActive DirectoryA+ certificationMicrosoft OfficeCommunicationCritical thinkingProblem solvingPositive attitudeAdaptability

Required

Technical/end-user computing support including: Microsoft Windows, Microsoft Office, Apple operating systems

Advanced knowledge of Microsoft Outlook

Internet Explorer, Chrome, Firefox, Edge

Networking fundamentals (TCPIP, DNS, VPN, routers, WiFi)

Installing and supporting PCs, printers, peripherals, routers, etc

Smartphone and tablet configuration and administration

Active Directory, Exchange, O365 administration a plus

Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience

Skills needed: Excellent verbal and written communication skills

Skills needed: Excellent critical thinking and problem solving skills

Skills needed: Positive attitude and solutions oriented thinking

Skills needed: Ability to communicate technical concepts to both technical and non-technical audiences

Skills needed: Ability to work in a fast paced environment and adapt to change

Preferred

A+, Network+, Security+, Microsoft certification preferred

HDI Certified Support Center Analyst (SCA) preferred

HDI Certified Desktop Support Technician (DST) preferred

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Company

Compass Group USA

Glassdoor3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (45)

2023 (49)

2022 (39)

2021 (26)

2020 (29)