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Sweetwater · 2 weeks ago

Category Advisor - Guitars

Fort Wayne, IN

Full-time

Onsite

New Grad, Entry Level

Sweetwater is the nation’s #1 online retailer of pro audio equipment and music instruments, seeking to hire Guitar Category Advisors for their Sales team. In this role, you will engage with customers about guitars and related products, providing exceptional service and technical knowledge.

Music

Responsibilities

Give gear advice on guitar products & accessories

Educate customers on several categories of gear, which include a wide variety of topics such as guitars, strings, amplifiers, effects pedals, and more

Follow up on orders to provide outstanding customer service through a variety of different communication methods

Qualification

Guitar knowledgeMusic industry salesCustomer serviceTyping skillsEmpathyVerbal communicationWritten communicationTeam player

Required

Self-motivated and empathetic with strong people skills

Great verbal and written communication chops and strong typing skills

Previous experience in music industry sales, or previous experience and hands on training with guitars or guitar equipment

Gear Head: You love talking about the latest gear with others who share your passion

Relocation to our state-of-the-art campus in Fort Wayne, IN is required

Preferred

WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences

Gets Things Done - Great work ethic and moves with a sense of urgency

Obsesses over the Details – Committed to paying attention to the details

Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better

Develops the Future – Committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey