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Luther Seminary · 4 months ago

Operations Student Worker (Service Desk and Maintenance teams) Internal Student Only

Minneapolis–Saint Paul, WI

Internship

Onsite

Intern

$15.97/hr - $15.97/hr

Luther Seminary is dedicated to educating leaders for Christian communities, and they are seeking an Operations Student Worker for their Service Desk and Maintenance teams. The role involves maintaining a welcoming environment, providing excellent customer service, and supporting the maintenance of campus facilities.

Higher Education

Responsibilities

Administration and general office duties, including answering the phones and filing. Attention to detail, greeting customers, etc

Conduct rounds to check the status of facilities

Provide assistance to campus community members needing building access

Respond promptly to phone calls or e-mail inquiries. Re-direct as needed

Check Info email hourly and direct all that the in during a shift; keep all necessary tabs open

Receive packages when the question isn’t available

Communicate with and escalate as needed to Operations, Facilities, and Office of Technology to notify them of any issues and respond to requests agency; escalating any issues on campus to 911 immediately

Assist with events on campus; receiving deliveries, answering receive, and preparing spaces

Make and check on Cafe Coffee Service each weekday

Help with light set-up and tear-down, such as bathroom inspection, moving tables, assisting caterers, and communication with Event, Operations, and Facilities staff

Operations administration support

Campus Supply/Mail Center includes stocking shelves and sorting mail

Custodial services

Routine (General cleaning of occupied spaces, Trash and recycling management)

Project (Deep cleaning restrooms, flooring, and the windows)

Event support

Move and arrange furniture and equipment; prepare classrooms and multi-purpose rooms for special events and activities; clean up furniture, equipment, and debris following these events

Light maintenance

Perform a variety of routine grounds maintenance duties in the beautification of the Seminary grounds

Operate powered and non-powered equipment and tools

Landscape plantings and mowing

Leaf removal

Snow clearing

Grounds setup for events

Mail and Consumable product deliveries

Work with staff performing manual labor. Must be able to work in a hot or cold environment, as well as in a dusty and dirty environment. Perform demolition, moving materials, and equipment. Set up and cleaning of painting projects, surface preparation, area protection, and paint application

Qualification

Customer service skillsAttention to detailTroubleshooting skillsVerbal communicationWritten communicationA/V equipment knowledgeLift 30 poundsSelf-starterTeam collaboration

Required

Commitment to Luther Seminary's Mission and Vision

Students must possess an ongoing commitment to advancing the Mission and Vision of Luther Seminary through the effective use and support of technology

Maintain a professional demeanor with individuals seeking help and provide support in a clear, calm manner

Protect the privacy and security of confidential account information

Attention to detail

Excellent customer service skills

Excellent verbal and written communication skills

Self-starter, motivated to proactively address issues, and willing to ask for help

Ability to describe problems as well as solutions on the phone

Must be able to read and write English

Ability to lift up to 30 pounds

Expected to be on campus during peak periods: September, January, May and June. Extended time away from campus should be discussed in advance with the on-call team and Operations Coordinator

Preferred

Experience working independently

An interest in learning about technology and A/V equipment

Effective troubleshooting and problem-solving skills

Students must be committed to a regular work schedule for the semester: some evenings and weekend work is required. Trios and breaks must be coordinated with the on-call team and Operations Coordinator

The student must be punctual. Advance notice must be given for time off