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ComForCare · 4 months ago

Recruiter/Caregiver Manager/Scheduler

Dallas, TX 75230

Full-time

Onsite

Mid Level

ComForCare is a home care agency that values its employees and aims to help both clients and staff live their best lives. They are seeking a Recruiter/Caregiver Manager/Scheduler responsible for coordinating recruitment efforts, ensuring adequate staffing, and managing schedules for direct care staff.

Health CareMedical

Growth Opportunities

Responsibilities

Monitors staff availability and hiring needs

Continually recruits qualified field staff to meet the needs of the Agency

Ensures that adequate numbers of staff are available to meet current client needs as well as anticipated flow of new referrals

Participates in the hiring process of direct care staff

Manages all aspects of the Agency’s Applicant Tracking System (ATS) including but not limited to posting jobs, refreshing jobs, and managing candidate flow

Conducts initial phone screening and/or interviews with applicants

Utilizes various recruitment techniques such as marketing and direct mailers to capture new applicants

Ensures new clients’ service needs are met within established timeframes

Maintains logs / records of recruitment activity and conversion rates

Communicates effectively with all members of the interdisciplinary team through verbal reports, participation in staff meetings, and team conferences, as requested

Maintains confidentiality in all aspects of the job

Respects the confidentiality of information in client and employee records

Shares information in accordance with Agency policy and HIPAA guidelines

Protects written confidential documents in a manner that prevents unauthorized access

Maintains schedule for services requested and provided to agency clients

Assures that cases are filled within established time frames

Completes documentation (paper or automated system)

Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate

Monitors overtime and mileage records of employees

Responds to emergency calls and arranges schedule accordingly

Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs

Assigns Agency staff to clients as directed by the licensed professional staff, care plan and service request

Assures employees receive complete and accurate directions and information about client needs as directed by licensed professional staff, care plan and service request

Reports any scheduling changes and/or client concerns to supervisor

Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns

Participates in the evaluation and performance review of field staff

Verifies time records with schedules

Follows up with employee on scheduling problems encountered by the on-call staff

Participates in determining hiring needs

Minimizes substitution of employees and maximizes permanent coverage

Maintains adequate numbers of available on-call staff

Notifies Supervisor/Human Resource Department of staff needs

Meets with nursing and marketing staff to anticipate needed coverage (new clients’ increased needs)

Maintains confidentiality in all aspects of the job

Respects the confidentiality of information in client and employee records

Shares information in accordance with Agency policy

Protects documents in a manner that prevents unauthorized access

Performs job in compliance with Agency policies and procedures as well as community and professional standards

Assures compliance with applicable state, federal, CHAP, and Joint Commission standards

Attends meetings and educational programs as required

Accepts responsibility for personal and professional development

Participates in the Agency’s ongoing quality improvement activities

Backfill shifts as needed

Performs other related duties and responsibilities as deemed necessary

Qualification

Recruitment experienceHealthcare knowledgeMedical terminologyApplicant Tracking SystemData entry skillsCommunication skillsOrganizational skillsProblem-solving skillsTime management skillsConflict resolution