Apply on Employer Site

Synthesia · 1 week ago

Director, Digital Customer Success

New York, NY

Full-time

Hybrid

Director/Executive

$240K/yr - $240K/yr

Synthesia is a leading AI video communications platform aiming to simplify video production for everyone. The role involves building a digital customer success program to engage and expand the customer base while collaborating with various teams to drive customer adoption and retention.

Artificial Intelligence (AI)Content CreatorsGenerative AISoftwareVideoVideo Editing

Responsibilities

Recruit, develop, and retain a high-performing team of Digital Customer Success Managers

Define and execute a digital-first customer journey for thousands of Customers across the global Mid Market and Emerging customer segments

Design and execute automated data-driven customer lifecycle programs that drive adoption, usage, value, and retention

Continuously measure and optimize performance through rigorous experimentation

Collaborate with Product, Engineering, Marketing, and RevOps to build the right infrastructure, tooling, and product features

Own renewal targets for the Mid Market and Emerging customer segments and ensure accurate and timely forecasting

Collaborate with Sales leadership to drive expansion and growth

Qualification

Digital customer success programsB2B SaaS experienceData analysis skillsCustomer success platformsMarketing automation toolsCustomer engagementProactive retention strategiesTeam leadership