Hello Patient · 4 months ago
Conversational AI Designer, Healthcare (Snr. / Jr.)
New York, United States
Full-time
Onsite
Entry, Mid, Senior Level
$100K/yr - $160K/yr
3+ years expHello Patient is a company focused on developing healthcare conversational agents. They are seeking a Senior Conversational AI Designer to lead the design and optimization of prompts for various healthcare applications while collaborating with clients to enhance patient engagement and streamline workflows.
Artificial Intelligence (AI)Generative AIHealth Care
Responsibilities
Design and optimize prompts for healthcare Q&A bots, virtual companions, health screening agents, and appointment conversion bots
Create conversation flows that handle complex healthcare scenarios including policy-specific questions, medical hardship support, and patient engagement
Continuously iterate on prompts based on real patient interactions, testing data, and feedback loops
Build reusable prompt libraries and conversation templates that maintain quality while enabling customization
Interview nurses, doctors, and healthcare staff to understand real-world workflows and conversation patterns
Learn client-specific policies, procedures, and terminology to create accurate, compliant conversational experiences
Design realistic test scenarios that reflect actual patient interactions and edge cases
Call healthcare provider offices to research and improve conversational quality and authenticity
Collaborate with engineering to implement multi-agent architectures with technical support
Identify opportunities to productize repeatable workflows, reducing custom development overhead
Scope down complex client requirements into lean MVPs that can be launched and iterated
Test end-to-end patient experiences for new AI features, models, and platform capabilities
Serve as primary user of our internal AI agent platform, providing insights that inform product roadmap
Design and execute comprehensive test scenarios for prompt quality, conversation flow, and user experience
Conduct user acceptance testing for new conversational AI features and model deployments
Develop testing frameworks that ensure consistent conversation quality across different healthcare use cases
Qualification
Required
3-5 years of experience in conversational AI, prompt engineering, linguistics, or related field
Advanced experience with ChatGPT, Claude, or similar LLM tools, including custom prompt development
Strong analytical and pattern recognition skills, with ability to identify scalable solutions from custom implementations
Experience designing conversation flows, dialogue systems, or user experience for complex workflows
Proven ability to learn new domains quickly and translate business requirements into technical solutions
Preferred
Background in analytical linguistics, computational linguistics, or cognitive science
Experience in healthcare technology, medical terminology, or patient-facing applications
Familiarity with AI/ML concepts including prompt engineering techniques, RAG, fine-tuning, or model evaluation
Experience with product management methodologies, lean startup principles, or MVP development
Track record of working with clients or stakeholders to gather requirements and scope projects
Company
Hello Patient
Hello Patient is an AI-powered patient engagement platform that automates calls and texts to improve efficiency and patient communication.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.8MKey Investors
Scale Venture Partners8VC
2025-09-04Series A· $22.5M
2024-10-31Seed· $6.3M
Recent News
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