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KWI · 1 month ago

VP of Technical Operations

Melville, NY

Full-time

Hybrid

Director/Executive

10+ years exp

KWI is a small team with a big vision to be the premier provider of cloud technology solutions for retailers. As the VP of Technical Operations, you will lead the development of reliable, scalable systems that support global expansion and operational excellence in a hands-on executive role.

Cloud ComputingComputerE-CommerceSaaSSoftware

Hiring Manager

Michael Ceparano

Responsibilities

Architect, maintain, and scale global infrastructure while ensuring 24/7/365 system availability

Implement proactive monitoring, incident response, and metrics-driven decision-making

Oversee technology vendor relationships, contracts, and service level agreements

Build and lead high-performing operations team focused on reliability and client experience

Drive automation initiatives and operational process improvements to reduce manual efforts

Manage certifications (SSAE, ISO, PCI) and international regulatory compliance

Collaborate with executive team on technology strategy and company direction

Qualification

Infrastructure ManagementOperational ExcellenceVendor ManagementSaaS InfrastructureTeam DevelopmentProcess ImprovementCompliance ManagementStrategic PlanningClient-Centric MindsetContinuous ImprovementRoot-Cause FocusedMetric-DrivenHigh Availability OperationsLinux AdministrationWindows AdministrationIaC ToolsEnterprise StorageMySQLNetwork Routing/SwitchingLeadership