Entry Level Technical Support jobs in United States
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Agilant Solutions, Inc. · 4 months ago

Entry Level Technical Support

positionNaperville, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16/hr - $18/hr

Agilant Solutions is looking for a Technical Support Analyst to support their retail SMB clients. The role involves providing technical support and excellent customer service to retail customers, ensuring a professional relationship and effective troubleshooting of technical issues.

Information TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Responsible for maintaining a professional relationship with clients
Proprietary troubleshooting techniques to resolve a customer’s technical issues
Deliver service and support to end-users via phone
Documenting call history for service events
Have a working knowledge of client processes

Qualification

Customer service skillsWindowsOffice 365CSPA+ certificationMTA certificationVerbal skillsOrganizedHigh energy personalityFrench speakingWritten skillsPresentation skillsSelf-motivatedGoal oriented

Required

Previous experience working in a call center or help desk environment
Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
Excellent communication and customer service skills
Knowledge of Windows and Office 365
Knowledge of CSP and Microsoft Partner Center
Managing several priorities in an ever-changing environment
Plan, develop, and implement training on products and sales techniques
Strong verbal, written, and presentation skills
Reliable transportation to the office on weekdays
Must be organized and self-motivated
High energy personality
Ability to motivate team members to meet or exceed expectations through positive reinforcement
Goal oriented
Responsible for maintaining a professional relationship with clients
Proprietary troubleshooting techniques to resolve a customer's technical issues
Deliver service and support to end-users via phone
Documenting call history for service events
Have a working knowledge of client processes

Preferred

Any certifications such as A+ or MTA
French Speaking is a plus

Benefits

Paid time off
Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
Paid training and advancement opportunities

Company

Agilant Solutions, Inc.

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We are a global provider of digital transformation and IT managed services.
dateFounded in 2005
location
Port Washington, New York, USA
people-size501-1000 employees
web-link
https://www.goagilant.com/

H1B Sponsorship

Agilant Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (1)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Sonny Chabra
Chief Executive Officer
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Company data provided by crunchbase