DecisionPoint Corporation ยท 3 months ago
Junior IT Service Desk Support Specialist
Norfolk, VA
Full-time
Hybrid
Entry Level
1+ years expDecisionPoint Corporation is seeking a Junior IT Service Desk Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. The role involves providing desktop support, troubleshooting hardware and software issues, and managing ticketing systems while ensuring compliance with cybersecurity best practices.
ConsultingInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms
Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation
Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
Maintaining compliance with role-based access control (RBAC) and acceptable use policies
Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
Participating in or supporting shift-based or on-call operational schedules, as required
Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices
Qualification
Required
Active Top Secret clearance with SCI eligibility
Associate Degree in Information Technology, Computer Science, or a related field
One (1) year of relevant experience
Certifications Must have CompTIA Security+ (must be current and compliant with DoD 8570 or relevant agency policy)
Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms
Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation
Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
Maintaining compliance with role-based access control (RBAC) and acceptable use policies
Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
Participating in or supporting shift-based or on-call operational schedules, as required
Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices
Preferred
A bachelor's degree in information technology or a closely related discipline
Recommended certifications CompTIA A+, ITIL v4 Foundation, and Microsoft 365 Fundamentals or Azure Fundamentals
Company
DecisionPoint Corporation
DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB), is an innovation thought leader in the Defense and Federal communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Simon S. Lee
President
Recent News
Washington Technology
2024-11-23
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