Kampgrounds of America, Inc. · 4 months ago
Guest Service Representative
7796 Wellbaum Rd, Brookville, OH 45309, USA
Full-time
Onsite
New Grad, Entry LevelKampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. The Guest Service Representative (GSR) is responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, including managing reservations and maintaining campground operations.
Vacation Rental
No H1B
Responsibilities
Greet and welcome all guests approaching the front desk in accordance with KOA standards
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards
Prepare reports as required, relating to shift check-list, and down-time reports
Answer inquiries from guests regarding campground amenities and local attractions
Fully comprehend and be able to operate all relevant aspects of the campground property management system
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner
Be familiar with all in-house groups
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures
Notify management of any pertinent information related to daily shift activities
Maintain high standards of professionalism, customer service, quality and cleanliness
Maintain store displays and inventory control as directed, and communicate ideas and guest feedback
Increase revenues through up-selling strategies and profitability of ancillary income
Maintain health standards and ensure guests and team members are in a safe and secure environment
Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals
Qualification
Required
Hear and speak the English language fluently
Strong decision-making ability
Excellent communication, collaboration, and delegation skills with ability to manage confrontation
Strong working knowledge of operational procedures
Comfortable in a fast-paced and high-pressure environment
Motivated, goal oriented and results driven
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
Ability to stand for long periods of time
Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain
Able to work inside and outdoors and in various climates
Company
Kampgrounds of America, Inc.
Kampgrounds of America Inc. (KOA) is the world’s largest family camping company, helping family and friends enjoy the great outdoors for 55 years.
Founded in 1962East Lansing, Michigan, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Berta
Co-Owner
Recent News
2025-11-20
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