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VCU Health · 3 months ago

Laboratory Scientist/MLS/CLS/MT Client Services Rep – PRN (8 rotating hours/wk)

Richmond, VA

Full-time

Onsite

Entry Level

1+ years exp

VCU Health is seeking a Medical Technologist Client Services Representative (CSR) to provide accurate and timely technical results and information to healthcare professionals for patient care. The role involves utilizing excellent customer service skills and serving as a technical liaison while ensuring compliance with regulations.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Provides accurate and timely technical results and information to requesting physicians and other healthcare professionals for use in the diagnosis and treatment of disease for patient care

Utilizes excellent customer service skills to both internal and external customers at all times

Acts as the technical liaison between the Department of Pathology and the VCUHS environment

Observes compliance and HIPAA regulations at all times with communications

Participates in teaching new employees, students, residents, etc. in areas that competency is demonstrated

Must complete required number of continuing education hours/year

Coverage as required due to PTO, CIS downtimes, inclement weather and/or disaster staffing levels: Rotating weekends as required, Holiday scheduling as required, Evening rotation scheduling as required

Qualification

Medical Technologist certificationClinical Laboratory Science degreeClinical work experienceHigh complexity testingCustomer service skillsTeaching skillsProblem solving

Required

Certified as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or equivalent, or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or equivalent ASCP Specialty or Categorical certification

Minimum of one (1) year of clinical work experience as a Medical Technologist

Bachelor's Degree in Clinical Laboratory Science (BSCLS) from an accredited program or a Bachelor's Degree in a Biological Science in addition to graduation from an NAACLS-accredited CLS/MT certificate program, OR

Bachelor's Degree in a Biological Science with 5 or more years of on the job training in a hospital health care environment in a specific lab discipline performing high complexity testing in blood banking, chemistry, hematology, microbiology, immunology and clinical microscopy (categorical or generalist certification required)

In depth knowledge of procedures, evaluation and reporting of results as outlined in the manual of standard operating procedures

Notification of events related to patient safety or results to ordering physicians as required

Customer service oriented communications

Participate in teaching new employees, students, residents, etc. in areas that competency is demonstrated

Must complete required number of continuing education hours/year

Coverage as required due to PTO, CIS downtimes, inclement weather and/or disaster staffing levels

Rotating weekends as required

Holiday scheduling as required

Evening rotation scheduling as required

Physical Lifting less than 20 lbs

Activities: Prolonged standing, Prolonged sitting, Repetitive motion: typing, pipetting

Other: Biohazards and potentially infectious body fluids

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

Preferred

Master's Degree in Clinical Lab Science (MSCLS) from an accredited program

Certification not required but strongly encouraged if hired before January 2007

Benefits

$2,500 Sign On Bonus for offers accepted by Nov 30, 2025. Terms and Conditions apply

Company

VCU Health

Glassdoor3.6

VCU Medical Center is a school. It is a sub-organization of Virginia Commonwealth University.

Founded in 1838

Richmond, Virginia, USA

10001+ employees

https://www.vcuhealth.org

H1B Sponsorship

VCU Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (32)

2023 (37)

2022 (45)

2021 (44)

2020 (33)