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Gildan · 3 days ago

Manager, Control

Eden, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

Gildan is a leading apparel manufacturing company with a strong portfolio of brands and a commitment to sustainable initiatives. The Manager of Control will lead the quality process for the Eden Distribution Center, ensuring compliance with the Gildan quality system and contributing to strategic operational plans to meet quality objectives.

ApparelFashionIndustrialManufacturing

Responsibilities

Meet the Gildan quality system (GQS) requirements

Execute and make sure the dispositions of Environment, Health and Safety are being complied

Develop continuous training guidelines for Eden DC Quality Team to define clear specification to process and product needs

Generate and monitor quality reports for Eden DC to review performance indicators and highlights of priorities

Define and execute action plans to align process and characteristics to meet defined targets and standards

Contribute to Eden DC Management’s overall strategic operational plans in order to support with a quality plan to meet monthly and yearly results

Develop quality procedures, guidelines and other documents to communicate quality specifications, strategy and objectives such as quality specifications for DC auditing purposes

Report Customer complaints into Global Customer complaint site/management

Communicate to Global Quality team continuously to escalate any high priority based on any quality complaint returned to Eden DC

Keep up to date any Product specifications, reports of plant performance, customer contacts and information, corporate processes and procedures, employee information

Reach out to customers on product performance issues reported to Eden when needed in collaboration with Customer Reps and Global Quality team

Assess and provide feedback to resolve the issue with the customer and coordinate with manufacturing to address product and quality issues

Provide direct supervision and support to the Returns Lead

Coordinate and assure replacement of goods conforming to quality and product specification to avoid a second complaint on any returned inventory

Oversee incoming audit to goods at Eden DC as defined or required to follow up on any quality characteristics to assure inventory consistency

Provide feedback, quality alerts, and reporting to manufacturing, sales, marketing, and management for customer product issues and inquires. Follow up to ensure that corrective actions are put in place by manufacturing

Oversee the daily operations of Quality department including contract rework and/or storage, embellishment programs, and “odds” inventory

Maintain log with daily follow-up features

Provide data support to Global Quality team and Quality Assurance Manager direct supervisor

Special projects as assigned by Quality Assurance Manager and/or Global Quality team

Perform other duties as assigned to meet business needs

Qualification

Quality Assurance managementApparel industry experiencePrintwear experienceIndustrial EngineeringMs Office proficiencyBilingual SpanishBilingual EnglishTroubleshooting skillsManagement experienceCommunication skillsTeamwork