Lincoln Financial · 1 week ago
Audio-Visual (AV) Technical Support Specialist
Fort Wayne, IN
Full-time
Hybrid
Mid Level
$69K/yr - $125K/yr
3+ years expLincoln Financial is a company that helps people confidently plan for their financial future. They are seeking a Technical Support Specialist to provide high-level technical support for audio-visual systems and collaboration tools, ensuring operational readiness and supporting executive administrators with professionalism and discretion.
AdviceFinanceFinancial ServicesInsurance
Responsibilities
Experience with Microsoft Teams Phone System (or similar), Direct Routing, and Session Border Controllers (SBCs)
Strong proficiency in PowerShell scripting and automation
Solid understanding of network protocols, QoS, and VoIP troubleshooting
Conduct bi-weekly testing of platforms and conference room systems to ensure operational readiness
Submit and track service tickets with vendors for timely resolution of issues
Support the delivery of webcast events using platforms such as VBrick and Zoom
Develop and maintain AV operational documentation, including procedures for production, disaster recovery, and system availability
Design and implement automation solutions for AV asset management and system optimization
Qualification
Required
3–5+ years of experience in IT incident/problem management
Bachelor's degree in Computer Science or related field, or equivalent professional experience
Proven experience providing technical AV support within an enterprise IT environment, specifically for senior executives and business leaders
Strong technical troubleshooting capabilities in AV systems and collaboration tools
Device management technologies (e.g., Cisco Collaboration Systems, Microsoft Teams Devices)
Software platforms (e.g., Microsoft Teams, Cisco WebEx, Zoom Events, VBrick)
Basic networking troubleshooting skills
Demonstrated ability to communicate effectively with senior leadership while delivering high-quality technical support
Exceptional customer service orientation; proactive, decisive, thorough, and able to manage responsibilities with precision
Understanding of enterprise IT environments and the complexities of supporting distributed users and systems
Proven ability to identify and implement process improvements
Benefits
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Company
Lincoln Financial
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future.
10001+ employees
H1B Sponsorship
Lincoln Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$825MKey Investors
Bain Capital
2025-04-09Post Ipo Equity· $825M
1985-04-26IPO
Leadership Team
Ellen Cooper
Chairman, President and Chief Executive Officer
Christopher Neczypor
Chief Financial Officer
Recent News
GlobalFinTechSeries
2025-12-05
Company data provided by crunchbase