5 Senses Hospitality Management ยท 4 months ago
Guest Service Agent
Colorado Springs, CO
Full-time
Onsite
New Grad, Entry Level5 Senses Hospitality Management is seeking a Front Desk Agent to provide excellent customer service to guests. The successful candidate will be responsible for greeting guests, handling reservations, and ensuring a positive experience through effective communication and organization.
Hospitality
Responsibilities
Greet and welcome guests in a friendly and professional manner
Provide excellent customer service and address guest inquiries and concerns
Assist guests with check-in and check-out processes
Handle guest reservations and ensure accurate information is entered into the system
Answer phone calls and direct them to the appropriate department or individual
Process payments and maintain accurate records of transactions
Maintain a clean and organized front desk area
Qualification
Required
Previous experience in guest service or a related field is preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and the ability to handle difficult situations with professionalism
Proficient in using phone systems and other office equipment
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy in handling guest information
Company
5 Senses Hospitality Management
We ignite all 5 senses through acts of genuine hospitality. OUR MISSION TOUCHING the hearts of our guests and teams is what drives us.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cynthia Wallis
DUAL DIRECTOR OF SALES
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