Mass Markets ยท 5 months ago
Experienced Tax Professional (Uncredentialed)
Killeen, TX
Full-time
Onsite
New Grad, Entry LevelMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients. They are seeking an Experienced Tax Professional to provide expert guidance and explanations of tax-related questions and terms while enhancing the company's brand through expert advice. This role involves troubleshooting tax inquiries and documenting client interactions.
ConsultingInformation Technology
Responsibilities
Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
Document client interactions
Qualification
Required
Must be 18 years of age or older
High school diploma or equivalent
Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials
Must possess or be able to obtain any related State licenses, certificates, permits or bonds
Must possess active PTIN (Preparer Tax Identification Number)
Recent experience preparing federal and state individual 1040 tax returns for clients/customers
Proficient with technology; solid knowledge of computer operations and software
Must have (or be willing to obtain) a dedicated hardwired internet connection
Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
Excellent verbal and written communication skills
Ability to work in a fast-paced environment with minimal supervision
Critical thinking, problem solving, research skills and determination
Preferred
Audit experience a plus (IRS and state tax authorities)
Bachelor's Degree
Bilingual (English/Spanish) communication skills (written & spoken) a plus
Work at home experience
State or Federal work experience
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
H1B Sponsorship
Mass Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase