Agave · 3 months ago
(New Grad) Customer Solutions Engineer
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$90K/yr - $115K/yrAgave is a fast-growing company focused on modern data infrastructure for the construction industry. They are seeking a New Grad Customer Solutions Engineer to lead customer onboarding, manage implementations, and drive customer success while working closely with sales and engineering teams.
B2BConstructionDeveloper APIsSaaSSoftware
Responsibilities
Lead discovery and product demos with prospects; guide them through how Agave works
Answer technical questions and position our product in the context of their systems
Qualify fit, identify blockers, and advise on implementation details
Create customer-facing collateral (e.g. videos, product FAQs)
Maintain and update demo materials for our teams to use in pre-sales
Lead customers from sales handoff to full implementation efficiently, working with them 1:1
Be their primary point of contact and assume full accountability for their onboarding
Understand their goals and configure our product to meet their specific needs
Train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)
Create and maintain comprehensive docs for implementation best practices and FAQs
Build strong customer relationships and long-term loyalty
Identify churn risks and upsell opportunities
Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps
Troubleshoot issues that arise, working with our product and engineering teams if new features are needed
Proactively identify and escalate implementation risks; work with cofounders to solve them
Identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap
Work with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systems
Understand the variations in our current processes and key gaps that hinder onboarding
Create a standardized and scalable process that works for hundreds of customers
Create customer education materials (e.g. demo videos) to reduce manual effort required by us
Work with product/engineering to build features that improve customer onboardings
Define + own + improve internal tracking mechanisms and KPIs for customer onboarding timelines
Qualification
Required
Must be a new grad, graduating in winter 2025 or spring 2026
Experience in a customer-facing role/internship (e.g. customer-facing role at a startup, top consulting firm, etc.)
Aptitude or demonstrated skill in structured troubleshooting: knowing how to debug issues in software in a structured, methodical way
Aptitude or demonstrated skill in systems thinking: understanding concepts like data types, functional modules, system constraints, and data inter-dependencies
Aptitude or demonstrated skill in context-specific communication: producing crisp, customer-safe updates with facts, next steps, and timelines, that pivot context based on audience (e.g. customer CFOs vs. internal engineers)
Project Management: elite project management and organization skills; ability to manage many customer implementations (e.g. 15+) at once and extremely detail oriented
Customer-Facing: excellent with people; high degree of empathy, patience, and relatability that makes building relationships and rapport with customers easy
Energized by People: ability to work 1:1 with customers on Zoom most of the day; energized by building relationships and helping customers accomplish their goals
Process Oriented: ability to think about how to make good processes even better
Curious: ability to learn industry jargon and answer in-depth questions from construction CFOs within 3 months of starting
Preferred
Familiarity with the construction industry
Experience with accounting concepts
Experience working with APIs, SQL, Postman, or similar tools
Benefits
Healthcare: we cover 90% of your healthcare costs with several plan options.
401k: we match 100% of your contributions, up to 4% of annual salary.
Relocation: sizable relocation bonus for folks currently located outside of the Bay Area, and a bonus for anyone (even within the Bay Area) who moves within a 15-minute walk of our office.
Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.
Visa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!
Commuter benefits: employees can make pre-tax contributions toward commuting costs, and we’ll cover the full cost of a Muni pass for those using public transit.
Company
Agave
Agave provides a unified API for data access across various construction software platforms.
Founded in 2021
11-50 employees
H1B Sponsorship
Agave has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Early StageTotal Funding
$3.4MKey Investors
AccelY Combinator
2023-08-30Seed· $2.9M
2022-01-18Pre Seed· $0.5M
Leadership Team
John Zucchi
Co-Founder
Pooria Azimi
Co-Founder
Company data provided by crunchbase