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Memorial Health · 3 months ago

PATIENT REGISTRATION SPEC I

Forsyth, IL

Full-time

Onsite

Entry Level

$16.50/hr - $24.82/hr

1+ years exp

Memorial Health is seeking a Patient Registration Specialist who plays a vital role in ensuring a smooth experience for patients. This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly.

EducationHealth CareHealth DiagnosticsHospitalMedicalNon ProfitPrimary and Urgent CareWellness

Growth Opportunities

Responsibilities

Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information

Effectively perform general clerical and administrative functions

Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature

Pre-register and register all types of patients across multiple software systems

Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues

Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance

Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access

Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department

Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients

Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines

Ensure accurate documentation of patient information

Check and restock supplies as needed

Participate in performance improvement activities for the department and organization

Adhere to all HIPAA guidelines and maintain patient confidentiality

Complete annual educational and training requirements

Promote the mission, vision, and goals of the organization and department

Perform other related duties as required or requested

Qualification

Medical terminologyPatient registrationCustomer serviceTyping speed 40 WPMClerical workWord processingComputer applicationsInterpersonal skillsCommunication skills