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F. Schumacher & Co. · 5 hours ago

Senior IT Support Specialist

Fort Mill, SC

Full-time

Onsite

Senior Level

F. Schumacher & Co. is an innovative interior design company disrupting the global interior design industry. The Senior Information Technology Support Specialist will provide technical support, troubleshoot issues, and manage IT systems to ensure smooth operations across the company.

Design

H1B Sponsor Likely

Responsibilities

Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems

System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools

Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows

Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope

Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery

Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables

Qualification

System AdministrationTechnical SupportIT Infrastructure ManagementTicketing SystemsOffice Productivity ToolsTechnical DocumentationProject ManagementProblem-SolvingCollaboration

Required

Proven experience as a Senior Helpdesk Technician or similar role

Strong background in system administration and IT infrastructure management

Demonstrated ability to work autonomously and deliver projects from start to finish

Experience in creating and maintaining technical documentation

Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding

Technical Proficiencies: Ticketing Systems: Jira Service Management, Freshdesk, ServiceNow

Project Management Tools: Monday, Asana

Security and Compliance Tools: Vanta

Office Productivity Tools: O365, Slack

Operating Systems: MacOS, Windows 11, Windows servers

Benefits

Competitive Salary

Corporate Annual Profit Sharing

401K Plan

Dental Coverage

Medical Coverage

Prescription Drug Plan

Vision Coverage

Health Savings Account (HSA)

TELADOC

Paid Time Off (PTO)

10 Company Holidays

Bereavement Leave

Life Insurance

Flexible Spending Accounts (FSA)

AFLAC Plans (Accident and Critical Illness Plans)

Pet Insurance

Short-Term Disability (STD)

Long Term Disability (LTD)

Parental Medical Leave

Child Bonding Leave

Employee Discount

Company

F. Schumacher & Co.

Glassdoor3.0

F. Schumacher & Co. is a textiles company that provides floor covering.

Founded in 1889

New York, New York, USA

501-1000 employees

http://fschumacher.com

H1B Sponsorship

F. Schumacher & Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2022 (3)

2021 (8)